Our main priority is to deliver your order on time and undamaged. Thus, for international shipping we use DHL services with which we have had the best experience. The orders are delivered within 3-30 work days from Monday to Friday. Please note that it can take a little bit of time until the tracking link for your order becomes active.
Each order that is sent out from our warehouse is carefully checked and inspected. In case the order gets damaged during a delivery, please contact our support team. We kindly ask you to check the carton and its content before accepting a delivery. Some cartons may show a slight wear, but if the damage is severe, you may refuse the order and contact us as soon as possible. If you have noticed the damage after accepting a delivery, please use the return label which you will find in your parcel.
We will do our best to refund your purchase amount as soon as we receive the returned item.
For more information please read Terms & Conditions.